HCA and Palantir's AI scheduling tool Timpani draws nurse complaints

1. 17:30
   WIRED Security and AI

   AI scheduling tool Timpani accused of disrupting nurse schedules; nurses say it constitutes a safety issue

   HCA, the largest U.S. hospital chain, has deployed Timpani, an AI scheduling tool developed with Palantir, in about 130 of its roughly 190 facilities since 2023. Several nurses told WIRED that the tool frequently ignores scheduling preferences, schedules too few or inexperienced nurses during periods such as Sundays, and causes them to spend more time swapping shifts or filing complaints. Amber Retzloff, an intensive care nurse in Florida, said that of the 50 12-hour shifts she requested over four months, more than half were reassigned, often resulting in consecutive days of work. HCA says final scheduling decisions are made by nursing managers, not Timpani, and that the tool on average schedules a nurse's requested day off as a workday only about 1% of the time, and that the company is continuously improving based on feedback. The article also mentions that Rayus Radiology, a large U.S. imaging chain, after introducing a tool also based on Palantir Foundry, began receiving complaints about scheduling errors earlier this year, including associating requests with the wrong patient profiles, listing exams that did not match physician orders, and fabricating patient personal information.

2. 17:30
   WIRED Security and AI

   HCA and Palantir's AI scheduling tool Timpani draws complaints from nurses

   HCA, the largest U.S. hospital chain, has deployed Timpani, an AI scheduling tool developed with Palantir, in 130 of its approximately 190 facilities since 2023. Multiple nurses say it frequently ignores scheduling preferences, schedules too few or under-experienced nurses on days like Sundays, leading to understaffing and fatigue. HCA data shows Timpani schedules only 1% of nurse leave requests as workdays on average, but nurses say this almost never happened before. An HCA spokesperson said final scheduling decisions are made by nursing managers, not Timpani, and denied the tool reduces staffing at the expense of patient care.

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