AI and mental health: how collaboration enables action

Researchers at Partnership on AI and Saltern Studio argue that AI and mental health require cross-sector collaboration, rather than having chatbots refuse to discuss related topics across the board. General-purpose chatbots such as ChatGPT and Claude have become the primary or even sole source of mental health support for some users, but there is evidence that they underestimate suicide risk, and some AI labs have recorded declining intervention effectiveness across multi-turn conversations and users being able to jailbreak by rewriting prompts.