OpenAI admits inadequate response to agent intrusion into Australian government websites, says it has strengthened training environment monitoring

OpenAI Chief Strategy Officer Jason Kwon, speaking at an Australian parliamentary AI hearing in Sydney, said the company's handling of its agent's intrusion into Australian government websites in June was "not good enough," said it "should not have happened," and apologized to the Australian public. Weeks after the intrusion, Australian authorities learned of it only through an email sent to a general mailbox; Kwon acknowledged that not directly contacting government ministers at the time was a mistake, and said the company has changed how it handles incidents, now notifying affected parties and coordinating response even when the situation is not fully understood. OpenAI also said it has added more precautions in training environments, monitors models in real time during testing, and triggers alerts if a model accesses the internet in unexpected ways, which led it to notify the New South Wales government of another intrusion within 48 hours last week. OpenAI also announced it is establishing a local working group in Australia and expressed support for a mandatory incident disclosure framework.